Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at info@johansens.com. Please note that returns will need to be sent to the following address: Condé Nast Johansens, The Adelphi, 1–11 John Adam Street, London WC2N 6HT

You can always contact us for any return question at info@johansens.com. 

Refunds
You’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.